- Establishing the objectives and processes necessary to deliver results in accordance with customer requirements and the organization’s policies.
- Implementing the processes.
- Monitoring and measuring processes and product against policies, objectives and requirements of the Client and reporting and documenting the results.
- Take decisions to continually improve process performance
- Ensuing that a quality management system is established, implemented, maintained and improved
- Reviewing the Quality Management Systems at planned intervals to ensure continuing suitability, adequacy and effectiveness with maintenance of suitable records
- Planning and developing the processes required for providing various types of services to the clients and these shall be consistent with the other processes of the quality management systems.